Reference

How We Look After Your Account Data

Your account data belongs to you, so this page spells out exactly what 9x99 keeps, why we keep it, and the route you take to get it corrected or removed.

What we storeWhy we store itCookies on mobileYour request route

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HOW WE PROTECT IT

Cookies, Logins and Record Retention

Most of what protects your profile happens quietly. Sign-in on a new phone triggers an SMS code to your registered number, and that session stays tied to the device until you log out. Cookies do a smaller job: they keep you signed in on the browser you already use and remember your language choice. We do not pass your profile to outside marketing lists. Retention follows the wallet trail — payment records stay while financial rules require them, and preferences you switch off stay off.

Sign-in and device checks

A new handset needs the SMS code sent to your registered number before the wallet opens. Old sessions can be ended from inside your account if a phone goes missing.

Cookies and browser memory

Cookies keep your login alive in Chrome or Safari and store your language pick. Clearing them logs you out, so you will need the SMS code again on the next visit.

How long records stay

Wallet references from bKash, Nagad and Rocket payments are held while financial record-keeping rules apply. Profile details you ask us to remove are cleared once those records no longer need them.

Changes you can request

You can correct a misspelled name, update a mobile number, or ask for the profile to be closed. Each request is confirmed against the account holder before we action it.

What We Keep and Why We Keep It

9x99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Here is the short version of how we treat your personal data. We collect what your account actually needs: the mobile number you sign in with, your name as it appears on your bKash, Nagad or Rocket account, the transaction references those wallets send back, and

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the device details our system reads when you log in from a new phone. We do not ask for anything we cannot explain. Anything beyond that, we ask you first. We keep records because payments have to be traceable and because a dispute weeks later needs
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the same trail you saw on the night. Wallet references stay linked to your account history. When you open Cricket WicketBets or Blackjack Livebets, the session log shows which device and which network opened the table — that is how we spot a login that is
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not yours and freeze the wallet before anything moves. Your rights sit at the centre of this. You can ask what we hold, ask for a copy, ask us to fix a wrong spelling on your name, or ask us to close the profile and delete
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what we are not required to keep for financial record-keeping. We answer through the contact route listed below. One thing we cannot decide for you: whether you may use 9x99 at all. That depends on your local law and eligible regions, not on this page. If
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access is not allowed where you are, the policy here does not create a right to use the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY DESK

Where to Send a Privacy Request

Privacy questions are handled by the same support desk that looks after your wallet, so you do not have to hunt for a separate department. Reach us from the chat panel inside your logged-in account and quote your registered mobile number — that is what lets us pull the right profile. If your question is about a data copy or a deletion request, say so in the first line. We will tell you what we can action right away and what needs the account holder to confirm identity first.

Team online

In-account chat

Open the chat panel once you are logged in and type your request. Quoting your registered mobile number lets the desk find your profile without asking you to repeat the whole story.

Data copy ask

Ask for a copy of your data or a correction by marking the message as a privacy request. Our team confirms identity against the wallet number on file before anything is shared.

Wallet dispute trail

If a bKash, Nagad or Rocket reference looks wrong in your history, send the transaction ID. We match it against the account record and reply with what the wallet reported back to us.

Privacy Questions You Ask Us Most

The six questions below come up most often when an account holder wants to know what sits behind their profile. They cover the details we hold, how you get a copy, how a correction is verified, and what happens to your records when the account is closed. If your case is not covered here, the chat panel is the fastest way to reach the desk.

Your registered mobile number, the name on your wallet, transaction references from bKash, Nagad or Rocket, and the device details recorded at login. We do not collect anything we cannot explain to you on request.

Yes. Send the request from the chat panel inside your account and we confirm identity against your registered number. We then share the profile details and wallet references linked to that account.

Message the support desk with the correct spelling or the new mobile number. We verify the change against the account holder before applying it, so a third party cannot move your profile.

No. Our cookies keep your login active in the browser you use and remember your language setting. Clearing them signs you out, and you will need the SMS code on the next login.

Profile details are cleared once financial record-keeping rules no longer require the wallet trail. Payment references may stay for that period, and we tell you what remains when you ask.

It does not. Whether you may open an account depends on your local law and eligible regions. If access is not permitted where you are, this page creates no right to use the service.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoKing Cricket Live InfoTerms & Conditions

How We Look After Your Account Data

Cookies, Logins and Record Retention

Sign-in and device checks

Cookies and browser memory

How long records stay

Changes you can request

Where to Send a Privacy Request

In-account chat

Data copy ask

Wallet dispute trail

Privacy Questions You Ask Us Most

01 What data does 9x99 keep about my account?

02 Can I get a copy of what you hold?

03 How do I fix a wrong name or number?

04 Do your cookies track me on other sites?

05 What happens to my data if I close the account?

06 Does this policy decide whether I can use 9x99?

Privacy Policy

Related pages

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