Verify Your 9x99 Account Before You Withdraw
Account verification is how we protect your balance from unauthorised access — not a barrier, just a one-time check we run before your first withdrawal. We ask for a copy of your national ID card or passport and, where needed, a selfie that matches the document photo. The documents are reviewed by our team, and you will see a status update in
your account once it is complete. Keeping your verification current means withdrawal requests move faster because we do not need to re-check the same details. If anything is unclear during the review, our support team reaches out via the contact channel on your account — so make sure that number or email is accurate from day one.
- Submit a valid photo ID — Upload your national ID card or passport photo — the image needs to be clear and unobstructed for the check to pass.
- Match your wallet to your account name — The name on your bKash, Nagad or Rocket wallet should match the name on your 9x99 account and your ID document.
- Wait for the status update — Our team reviews submissions and updates your account status. You will see 'verified' in your account settings once it clears.
- Keep contact details current — If our team needs anything extra, we reach out using the number or email on your account — keep those details up to date.