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The Rules That Sit Behind Your Account

Opening an account with us means you accept a short set of terms covering your wallet, your withdrawals and how we handle your details.

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9x99 The Rules That Sit Behind Your Account
REACHING US

Getting a Straight Answer on Legal Points

Terms questions are usually about one thing: money that has not moved yet. So we route them to people who can see the record. Open the help icon inside your signed-in account and the agent has your wallet state and last transaction on screen, which means a query about a held withdrawal gets answered from the actual entry rather than your description of it. Written replies go out by email when you need something you can keep.

In-account chat Tap the help icon while signed in and an agent can see your wallet and last transaction, so a question about a held withdrawal is answered with the real record in front of them.
Email for written answers Send a terms, privacy or document request by email and we reply in writing. Keep the thread — a written reply is the version you can hold us to later.
Payment queries If a bKash, Nagad or Rocket transfer has left your phone but not landed on your balance, raise it from the wallet screen with the transaction ID — that reference is what we trace.
DATA AND ACCESS

How We Handle Your Account Data

Your details exist so your account can work, and we keep that set as small as the job allows. A login on a new handset triggers a one-time code to your registered number before the session opens, which is also how we confirm it is you when you ask about your data. Below is what we store, what cookies do on your phone, who internally can look, and how to ask for a change.

What we hold The details you enter at sign-up, your wallet and game history, and the device data that keeps a login session valid. Payment references from bKash, Nagad, Rocket and Upay sit alongside those records.
Cookies on your phone Cookies keep you signed in between visits and remember your chosen language and currency. Clear them in your browser settings and you simply log in again with a fresh code.
Who can see it Support and payments staff see only what a case needs, and access sits behind role permissions. Your details are not published, and we do not pass them to unrelated third parties.
How long and how to change Records stay while your account is open and for the period local law requires after it closes. To correct, export or delete your details, message support from the registered number.

What You Ask Us About Terms

These are the points that come up most from account holders in Bangladesh. Short answers sit here; the full clause sits on this page, and support will quote it back to you if you ask which part applies to your case.

Your local law applies first, and the terms you accepted at registration fill the gaps. Where the two disagree, local law wins — so check your country's rules before you deposit through bKash, Nagad or Rocket.

Sign-up is open where local law allows it and where we are able to serve you, so availability depends on your region. If the form blocks your number, that is a regional restriction, not a fault on your handset.

Withdraw any cleared balance first, then ask support to close the account. Transaction records stay for the period the law requires, and reopening later needs a fresh identity check.

When a clause changes we update this page and flag it in your account messages before the change takes effect. Keep using the account after that date and the updated wording applies to you.

Message support from your registered number and say what you want. We confirm identity with the same one-time code used at login, then send what we hold as a file you can keep.

Both follow one set of wallet rules. A deposit credits once the bKash, Nagad or Rocket reference matches what we received, while a withdrawal clears after the identity check on the account is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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